Your products are carefully handcrafted upon order. If you need to make any changes or cancel your order in it's entirety please contact us here. We will do our best to accommodate your request.

We offer postage paid hassle free returns within 14 days of delivery. Products must be unused and in it's original condition including packaging. Exchange products and refunds will be fulfilled as soon as the original order arrives at our warehouse.

Please note, shipping charges are not refunded for the order. Additional shipping charges may apply for exchanges.

Contact us here to start a return or exchange.

We currently ship to all continental states including Hawaii and Alaska, US Territories, FPO and AP addresses.

For orders to non military installations in Japan, please visit us at Alchemist + Co Tokyo here.

Enjoy free shipping on all US orders of $75 or more. For orders under the minimum threshold shipping charges are calculated at checkout.

Shipping rates exclude wholesale.

We currently offer USPS Ground Advantage, USPS Priority Mail, FedEx Ground, and UPS Ground.

Once your order is shipped, you will receive a tracking number via email to monitor its progress and transit.

No it's not required - but it is highly recommended. It will allow you to find your order history, edit your addresses and track your orders along the way.

Not only do we not retain banking and/or payment information, we never have access to this. All payments are processed through their respective services, including Stripe N.A, PayPal, AfterPay, and Affirm.

We accept Visa, MasterCard, American Express, Discover, Diner's Card, Apple Pay, Meta Pay, Google Pay, Shop Pay, Shop Pay Installments, PayPal, and AfterPay.

We do offer Alchemist + Co gift cards. Gift cards are delivered electronically by email to the recipient with an optional message.

Gift cards do not expire, are non transferable, and cannot be redeemed for cash.

Store credit is available for some returns that do not meet the typical requirements. Store Merchandise Credits do not expire.

Learn about how we incorporate eco-friendly practices in our sourcing, production, and packaging to minimize environmental impact here.

We prioritize sustainably sourced botanicals, ethically mined crystals, and other natural materials, ensuring both environmental and social responsibility.

Yes, all of our products are 100% cruelty-free.

Our collection includes hand-poured, all-natural candles made with plant based coconut soy wax, lead-free cotton wicks, and essential oil infused premium fragrance oils.

To maximize your candle’s lifespan, trim the wick to 1/4 inch before each use and avoid burning for more than 4 hours at a time.

Our crystals are ethically sourced and handpicked for their energy, beauty, and authenticity, ensuring high quality in every piece.

Each product is handcrafted in small batches with care, using high-quality materials including natural botanicals, ethically sourced crystals, and sustainable waxes.

We work directly with trusted suppliers who follow sustainable and ethical practices, ensuring that our botanicals and crystals support environmental and social responsibility.

We do not currently offer giftwrapping.

Due to high demand, we are not currently not accepting bulk or custom orders.

We thank you for your interest in wholesale. Due to demand and order volume, we are currently unable to support wholesale orders.