Frequently Asked Questions

Orders are typically processed within 2–5 business days unless otherwise noted during launches, holidays, or periods of elevated order volume.

For detailed shipping and delivery details visit Shipping + Delivery.

Domestic orders within the United States typically arrive within 3–7 business days after shipment.

For detailed shipping and delivery details visit Shipping + Delivery.

At this time, Alchemist + Co. primarily ships within the United States, including qualifying APO/FPO/DPO addresses.

Customers located in Japan may shop through Alchemist + Co. Tokyo at alchemistandco.jp.

For detailed shipping and delivery details visit Shipping + Delivery.

Yes. Tracking information is automatically sent via email once your order ships.

For detailed shipping and delivery details visit Shipping + Delivery.

We currently accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal Wallet, Shop Pay, Shop Pay Installments

If your order has not yet entered processing, we may be able to make changes. Please contact us as soon as possible at studio@alchemistand.co.

Once an order has shipped, changes and cancellations are no longer possible.

We accept eligible returns and exchanges on unused items within 14 days of delivery.

For detailed return and exchange policy details visit Returns + Exchanges.

Yes. Eligible returns and exchanges can be initiated directly through your customer account.

Lightly burned candles may qualify for exchange or store credit on a case-by-case basis.

For detailed return and exchange policy details visit Returns + Exchanges.

Original shipping charges are non-refundable unless the item arrived damaged or incorrect.

For detailed return and exchange policy details visit Returns + Exchanges.

Please contact us within 7 days of delivery with your order number and photographs of the packaging and item(s).

For detailed return and exchange policy details visit Returns + Exchanges.

Our candles are made using a coconut apricot wax blend selected for its clean burn, smooth finish, and scent performance.

For details on Alchemist + Co. formulations visit Formulation + Care.

We use high-quality fragrance compositions and essential oil blends selected for atmospheric depth, scent performance, and overall sensory experience.

All fragrance oils are:

• Non-Toxic
• Phthalate Free
• Carcinogen Free
• Paraben Free
• Organ Toxins
• Acute Toxins
• CMR's
• Ingredients outlined in California Prop 65 list

For details on Alchemist + Co. formulations visit Formulation + Care.

Yes. Our collections are poured and packaged in small batches from our Los Angeles atelier.

For details on Alchemist + Co. formulations visit Formulation + Care.

Natural wax blends may develop variations in texture, frosting, or surface appearance. These changes are cosmetic and do not affect performance.

For details on Alchemist + Co. formulations visit Formulation + Care.

Candles should be burned long enough for the melt pool to reach the edges of the vessel during initial burns. Short burn sessions may cause tunneling.

For details on Alchemist + Co. formulations visit Formulation + Care.

We recommend burning candles for 2–4 hours at a time and never exceeding 4 hours continuously.

For details on Alchemist + Co. formulations visit Formulation + Care.

Yes. Trim the wick to approximately 1/4 inch before each burn to support a cleaner, more even flame.

For details on Alchemist + Co. formulations visit Formulation + Care.

A wick that is too long may produce excess smoke or soot. Extinguish the flame, allow the candle to cool, and trim the wick before relighting.

For details on Alchemist + Co. formulations visit Formulation + Care.

Yes. We do not test on animals, and we do not work with suppliers or vendors that conduct animal testing.

For details on Alchemist + Co. formulations visit Formulation + Care.

Alchemist + Co. approaches fragrance as environmental design for scent, self, and space. Our collections are created to support atmosphere, presence, emotional association, and sensory awareness through ritual and intentional living.

To learn about Alchemist + Co. and our philosophy visit Ethos.

For us, ritual is less about performance and more about conscious interruption. Small repeated sensory actions can influence atmosphere, memory, pacing, and emotional awareness within everyday life.

To learn about Alchemist + Co. and our philosophy visit Ethos.

We recommend selecting scents based on the atmosphere or emotional tone you want to create within your environment rather than simply choosing fragrance notes alone.

To learn about our methodology visit Methodology.

Our Ritual collections are more layered, symbolic, and atmospheric in approach, while Bare offers a more minimal interpretation of scent and materiality.

Discover Ritual
Discover Bare

No. Our collections are designed around atmosphere, memory, and emotional association rather than gender.

We use consciously sourced, low-waste packaging materials wherever possible.

For details regarding our environmental commitments and sustainability visit Earth Consciousness.

Through The Good API, Alchemist + Co. contributes to verified environmental initiatives with every order placed, including tree planting and ocean-bound plastic removal efforts.

For details regarding our environmental commitments and sustainability visit Earth Consciousness.

One tree is planted with every product purchased.

For details regarding our environmental commitments and sustainability visit Earth Consciousness.

Five plastic bottles are removed from ocean-bound waste streams with every product purchased.

For details regarding our environmental commitments and sustainability visit Earth Consciousness.

Yes. We offer wholesale partnerships for approved retailers, boutiques, hospitality concepts, and aligned spaces.

For applications visit Stockists.

Please contact us directly at studio@alchemistand.co or apply through our wholesale portal.

For applications visit Stockists.

No. Unauthorized resale through third-party marketplaces such as Amazon, Walmart, or similar platforms is strictly prohibited.