FAQ

Shipping + Processing

We currently ship to all states, FPO AP/AE, US Territories, and Canada.

For orders to Japan (non FPO AP/AE), please visit us at www.alchemistandco.jp

Please visit our Shipping + Processing page for the most current processing times.

We are not currently offering Rush Processing (same day processing) due to our order volume.

We do offer Priority Mail Express (USPS 1-2 day delivery) where available. Please select the preferred option under Shipping in checkout.

Returns + Exchanges

Please refer to our Returns + Refunds page for our full policy.

Personalization + Custom Orders

We offer personalized candle labels on all 8 oz and 16oz candles. If you would like any other products with a custom label, please email us at hello@alchemistand.co or via the Contact Us form.

Please advise If you would like a proof of the personalized label before shipment for approval.

If you are interested in a custom candle, please reach us at hello@alchemistand.co or via the Contact Us form on our website.

Not all custom order requests will be approved, and please not custom order processing times are between 4-7 business days.

Wholesale Services + Bulk Custom Orders

Updated 12.01.23

We are not currently offering wholesale orders.

Gift Wrapping

We offer gift wrapping and packaging for a fee of $4.00

Includes:

  • Personalized gift message card in a kraft envelope
  • Individually ribbon wrapped candle
  • Customized candle label (optional)

Please select "Add Gift Wrapping" on the product page for gift wrapping selections.

Order + Shipping Issues

We have gone through a full structure change here at Alchemist + Co as of December 26, 2023.

If you have an outstanding order and/or questions about a previously placed order, please contact us at reconciliation@alchemistand.co and a team member will be assigned to handle all requests.

Effective 12.26.23

  • We will no longer be partnering with third party shipping and fulfilment centers. All Alchemist + Co orders will be processed in house with a dedicated team to ensure prompt and efficient fulfilment.
  • Say hello to our Social Media Team! - We have moved our social media team in house. Sent a DM or a comment? We're here to engage in real time.
  • Text Us - A new customer contact phone number will be live effective 1.1.24.

We are excited to implement the changes required to deliver products and service above the highest standard.

CONTACT HOURS

5161 San Felipe St
Houston, TX 77056

Mon - Fri, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday, Closed