FAQ

Shipping + Processing

We currently ship to all states, FPO AP/AE, US Territories, and Canada.

For orders to Japan (non FPO AP/AE), please visit us at www.alchemistandco.jp

Please visit our Shipping + Processing page for the most current processing times.

We are not currenty offering Rush Processing (same day processing) due to our order volume.

We do offer Priority Mail Express (USPS 1-2 day delivery) where available. Please select the preferred option under Shipping in checkout.

Returns + Exchanges

Please refer to our Returns + Refunds page for our full policy.

Personalizations + Custom Orders

We offer personalized candle labels on all 8 oz and 16oz candles. If you would like any other products with a custom label, please email us at hello@alchemistand.co or via the Contact Us form.

Please advise If you would like a proof of the personalized label before shipment for approval.

If you are interested in a custom candle, please reach us at hello@alchemistand.co or via the Contact Us form on our website.

Not all custom order requests will be approved, and please not custom order processing times are between 4-7 business days.

Wholesale Services + Bulk Custom Orders

Updated 06.01.23

We are not currently offering wholesale orders.

Gift Wrapping

We offer gift wrapping and packaging for a fee of $4.00

Includes:

  • Personalized gift message card in a kraft envelope
  • Individually ribbon wrapped candle
  • Customized candle label (optional)

Please select "Add Gift Wrapping" on the product page for gift wrapping selections.

CONTACT HOURS

5161 San Felipe St
Houston, TX 77056

Mon - Fri, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday, Closed