Shipping
SHIPPING
Last updated: August 8, 2026
Order Processing
Orders are processed within 2–5 business days unless otherwise noted during collection launches, limited releases, holidays, or periods of elevated order volume.
Processing time refers to the time required to prepare and package your order before shipment and does not include carrier transit time.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Domestic Shipping
Orders within the United States typically arrive within 3–7 business days after shipment, depending on the shipping method selected and carrier operations.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, high order volume, incorrect shipping information, or other circumstances outside of our control.
Once an order has been transferred to the shipping carrier, Alchemist + Co. is not responsible for carrier-related delays.
Shipping Availability
Alchemist + Co. currently ships within the United States, including qualifying APO/FPO/DPO military addresses.
International shipping is currently limited.
Customers in Japan may shop through Alchemist + Co. Tokyo at alchemistandco.jp. Product availability, pricing, fulfillment, and shipping policies may differ by region.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Alchemist + Co. is not responsible for delays, returned packages, lost shipments, or additional charges resulting from incorrect or incomplete shipping information.
If an order is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order can be reshipped.
Lost or Delayed Shipments
If your package appears to be delayed or lost in transit, please first contact the shipping carrier using the tracking information provided with your order.
If additional assistance is needed, contact us at studio@alchemistand.co. We will assist with the available carrier information and next steps where possible.
Alchemist + Co. is not responsible for packages confirmed as delivered by the shipping carrier.
Damaged Shipments
If your order arrives damaged, contact us within 48 hours of delivery at studio@alchemistand.co and include your order number, photographs of the shipping packaging, and photographs clearly showing the damaged item or items.
Damage claims are reviewed individually. Approved claims may qualify for a replacement, store credit, or other appropriate resolution at our discretion.
Please retain the original packaging and damaged product until your claim has been resolved, as additional documentation may be requested.
Packaging
Orders are prepared and packed in small batches from our Los Angeles studio.
We approach packaging with the same consideration as the objects inside it, prioritizing protection, function, and restraint while avoiding unnecessary materials where practical.
Support
For questions regarding an order, shipment, delivery, or package concern, contact us at: