Returns
RETURNS
Last Updated: August 8, 2026
Our Approach
Scent is personal.
If a candle is not the right fit for your space, eligible unused items may be returned or exchanged within 14 days of delivery.
Eligible return and exchange requests may be initiated through your customer account using our self-service return portal.
Return Eligibility
To qualify for a return or exchange, items must be unused, in their original condition, and returned with their original packaging.
Return requests must be submitted within 14 days of delivery.
Alchemist + Co. reserves the right to decline returns that show signs of use, damage, alteration, or improper handling.
Exchanges and Store Credit
We understand that fragrance cannot always be fully understood until it enters a space.
A candle that has been lightly burned may be considered for an exchange or store credit on a case-by-case basis. Requests involving used products may require photographs or additional information before approval.
Approved exchanges and store credits are issued at the discretion of Alchemist + Co.
Non-returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Heavily burned or used products
- Products returned without their original packaging
- Products damaged through misuse or improper care
Additional products may be designated as final sale at the time of purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at studio@alchemistand.co.
Please include your order number, photographs of the shipping packaging, and photographs clearly showing the affected item or items.
Approved claims may qualify for a replacement, exchange, store credit, refund, or other appropriate resolution depending on the circumstances.
Please retain the original packaging and affected product until your claim has been resolved, as additional documentation may be requested.
Return Shipping
Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Alchemist + Co. is not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable shipping method when returning an order.
Refunds
Once a return has been received and inspected, you will be notified of its status.
Approved refunds are issued to the original form of payment and are typically processed by Alchemist + Co. within 5–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Approved store credit will be issued separately.
Self-Service Returns
Eligible return and exchange requests may be initiated directly through your customer account.
If you are unable to access your account or initiate a return through the self-service portal, contact us for assistance.
Support
For questions regarding a return, exchange, refund, or order concern, contact us at: