Your Alchemist + Co. Experience
We want every moment with Alchemist + Co. to feel thoughtful and intentional. If something isn’t quite right, here’s what you need to know:
The Essentials
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Returns: Accepted within 14 days of delivery.
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Condition: Items must be returned in their original packaging and condition.
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Start Your Return: Log into your account to begin the process.
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Gift Cards: Non-refundable.
A Few Things to Keep in Mind
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Promotional Discounts: If returning an item affects your original offer (e.g., BOGO), your refund will reflect the adjusted pricing.
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Gifts with Purchase (GWP): Any free gifts included with your order must be returned with the original item for a refund to be processed.
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Final Sale: Items marked Last Call are non-returnable.
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Shipping Costs: Original postage (if paid) is non-refundable.
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Condition Matters: If a product is not returned as described in your request, we may offer an exchange instead of a refund.
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Processing Time: Approved refunds are returned to your original payment method within 5–7 business days (depending on your financial institution).
Have questions? We’re here to help—reach out anytime.
Changes to Orders
Need to adjust or update your order? Contact us at rituals@alchemistand.co or through our customer contact form.
We’ll do our best to accommodate changes before your handcrafted order is fulfilled.
