We want you to love your Alchemist + Co experience. If something isn’t quite right, here’s what you need to know:
The Essentials:
Returns accepted within 14 days of delivery
Items must be in original packaging & condition
Start your return by logging into your account
Gift cards are non-refundable
A Few Things to Keep in Mind:
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Promotional discounts (BOGO, etc.): If returning an item affects your original promo, your refund will reflect the adjusted pricing.
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Gifts with Purchase (GWP): If your order included a free gift, it must be returned with the original item for a refund to be processed.
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Final Sale: Items marked Last Call are non-returnable.
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Shipping Costs: Original postage (if paid) is non-refundable.
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Condition Matters: If the product isn’t returned as described in your RAN request, an exchange may be offered instead of a refund.
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Processing Time: Approved refunds will be sent back to your original payment method within 5-7 business days (or as determined by your financial institution).
Have questions? We’re here to help—reach out anytime. ✨
CHANGES TO ORDERS
Need to change or update your order? Please reach out to us via email at hello@alchemistand.co or our customer contact form. We will do our best to accommodate any changes prior to fulfilling your handcrafted order.