Return + Exchange Policy

policy details
  • 14-days starting from order delivery date
  • Products must be in original packaging and condition
  • All returns must have a RAN (Return Authorization Number) for acceptance
  • Gift Cards are non refundable
  • Promotional sales (i.e. BOGO) will be calculated accordingly. In the event that a product return forfeits the promotion used at time of purchase, prices will be adjusted accordingly and reflect on your final refund amount
  • GWP's (Gifts with Purchase) will need to be returned back with the original product for a refund to be processed
  • If product(s) are not in the original conditional and/or packaging as described at the time of an RAN issuance upon receipt at Alchemist + Co, a refund may be substituted for an exchange

For your RAN and paid shipping label, please reach out to us via email at or through our Contact Us form.

A RAN and return label will be provided to you within 1 business day to your email on file with the original order.

please keep in mind
  • Products sold under Last Call are final sale
  • Original postage (if paid by customer) is non-refundable
  • Promotions and discount codes are non-transferable

All authorized returns/refunds are submitted back to your original form of payment. Please allow 5-7 business days - or timeframe set by your financial institution - following a refund confirmation email.


Need to change or update your order? Please reach out to us via email at or our customer contact form. We will do our best to accommodate any changes prior to fulfilling your handcrafted order.


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5161 San Felipe St
Houston, TX 77056

Mon - Fri, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday, Closed