Returns + Refund Policy
- 14-days starting from order delivery date
- Products must be in original packaging and condition
- All returns must have a RAN (Return Authorization Number) for acceptance
- Gift Cards are non refundable
- Promotional sales (i.e. BOGO) will be calculated accordingly. In the event that a product return forfeits the promotion used at time of purchase, prices will be adjusted accordingly and reflect on your final refund amount
- GWP's (Gifts with Purchase) will need to be returned back with the original product for a refund to be processed
- If product(s) are not in the original conditional and/or packaging as described at the time of an RAN issuance upon receipt at Alchemist + Co, a refund may be substituted for an exchange
For your RAN and paid shipping label, please reach out to us via email at firstname.lastname@example.org or through our Contact Us form.
A RAN and return label will be provided to you within 1 business day to your email on file with the original order.
please keep in mind
- Products sold under Last Call are final sale
- Original postage (if paid by customer) is non-refundable
- Promotions and discount codes are non-transferable
All authorized returns/refunds are submitted back to your original form of payment. Please allow 5-7 business days - or timeframe set by your financial institution - following a refund confirmation email.
CHANGES TO ORDERS
Need to change or update your order? Please reach out to us via email at email@example.com or our customer contact form. We will do our best to accommodate any changes prior to fulfilling your handcrafted order.