Orders are processed within 2–5 business days unless otherwise noted during collection launches or seasonal releases. Once fulfilled, tracking information will be sent via email.
Domestic orders typically arrive within 3–7 business days after shipment. Delivery timelines may vary during holidays, launches, or carrier delays outside of our control.
Each order is packed in small batches from our Los Angeles atelier using consciously sourced materials and low-waste packaging practices.
For questions regarding existing orders, shipping updates, or delivery support, please contact us at studio@alchemistand.co
Scent is personal.
If your candle or ritual product isn’t the right fit for your space, we accept returns and exchanges on unused items within 14 days of delivery. Lightly burned candles may be eligible for exchange or store credit on a case-by-case basis.
Due to the handcrafted nature of our collections, returned items must arrive in original condition and packaging.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos so we can assist promptly.
For all return and exchange inquiries, contact studio@alchemistand.co